AssistLink: Transforming Technical Support into Customer Success
Troubleshooting Simplified
Your Technical Assistance Team at Your Customer's Fingertips
Customer Support Center Via App
To the point and simplified. It only takes 30 seconds to request support. Your customers will thank you.
Routing Calls by Technical Expertise
Experts are assigned by product expertise, and will only receive calls requests related to their qualifications.
Instant or Scheduled Support
Our system allows customers to either instantly call your team (if not busy) or schedule a support session.
Receive Pre-Call Critical Info
For scheduled support requests, your team receive critical info about the issue, making them better prepared to help.
See What The Customer is Seeing
Connect With Live Video Assistance
Revolutionize your customer support with live assistance from the first request. Boost troubleshooting and customer satisfaction.
Mobile & Desktop Platforms
Whether you have an internal or external support team, our flexible solution empowers you to provide exceptional customer service from anywhere.
Connect With Live Video
The most efficient way to share technical issues, get accurate diagnostic, and troubleshoot
On Screen Annotations
Guide problem solving made easy by pointing instructions on video screen
Message on Video Screen
Provide instructions also by text and communicate in harsh background noise conditions
Share Info with Screen Sharing
Share supporting files such as manuals, drawings, and electrical schematics
Customer Support is Always Granted
Instant Support
Expert availability is clear
Schedule option if no availability
Avoid customer frustration
Manage Requests
Your Team in Control
Change time if necessary
Get reminder notifications
Connect Your Team & Boost Productivity
Unlock Internal Support
Reduce Rework Costs
Save Time Solving Issues
Collaborate & Be Efficient
Tips On How To Implement
By Product Category
Products with high demand for phone support
Products with high incidence of technical visits to solve simple problems
Less profitable product lines
Products with high incidence of operational issues
For Cost Reduction
Warranty Visits
Cost-effective alternative for strategic free service visits to key customers
Use Vyzeo before every site visit for accurate problem diagnostic, bring always the right part
Reduce rework in the field. Connect your team for collaboration and internal support
New Service Offerings
Create new opportunities with Live Video Assistance, e.g.: Equipment Quick Check-Up, Equipment Safety Check, Certifications, and Trainings. Get creative!
Offer two types of services with different price positioning. Digital Services and Field Services.
Add Value to Your Business
Choose market differentiation. Use Vyzeo as your platform to receive 100% of customer support requests
Digital services as a wise sustainable initiative
Use Digital Support as a sales differential and win more customers
Solve More Problems
Get Better Diagnostics, Increase Productivity, Cut Down Costs and Losses.
