Be Ahead. Digitalize.

AssistLink Connects The Industry With Live Video Assistance

We connect the Industry with Equipment Manufacturers and Technical Assistance Providers via AssistLink - our Live Video Assistance Platform, empowering the industry with advanced tools for effective troubleshooting.

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A New Approach to Technical Support

Meeting Technical Assistance & Equipment Users Challenges

Technical Assistance Challenge

Customer Support Productivity

Equipment Suppliers facing challenge to meet market demand for field technicians
Low experts retention levels due to competitive market
Limited availability of skilled workers and the financial impact of hiring more technicians
Productivity in travel time and fix rate are the real bottleneck for technical assistance
Average travel times and customer wait times brings efficiency down
Rework due to incorrect diagnostics and lack of skills

How We Can Help?

Equipment Users Challenge

Machine Unplanned Downtime

Main causes of downtime are equipment failure, unplanned maintenance or repairs, worker shortage, and human error
Big dependency on Technical Support from equipment suppliers for problem solving
The cost of a production line being stopped for one hour can range from $22,000 to $500,000 depending on the industry
Additional impacts on revenue include loss of customers and penalties for missed delivery deadlines

How We Can Help?

Be The Change

Choose Live Video Assistance

In today's digital age, traditional phone support and service visits continue to dominate as the main choices for customer service. Digitalizing it will solve many issues.

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No More Guessing. See The Problem.

It's About Time do Use Live Video Assistance for Technical Support

The 1st Platform Designed to Fully Replace the Traditional Phone Support, and up to 80% of on site service visits

Free Trial

Need Assistance?

Request Experts Support

Get Live Video Assistance

Connect your Team

Solve Problems Faster

Data Protection

We use the latest advanced encryption technology to protect your data and our strict privacy policies ensure that your information is never shared with unauthorized parties.

Cloud Based

Powered by the highly secure AWS cloud, meeting stringent compliance requirements with SOC 1, SOC 2, and ISO 27001 certifications. Our partnership with AWS enables us to provide a safe and reliable platform for our customers.

Low-Bandwidth Resilient

Our application is designed to run with lower data processing, ideal for the challenging industrial environment, often with poor internet service quality.